Information around the house
- Registration form
- Please complete the legally required registration here online.
- WiFi
- We are happy to provide you with free WiFi
User: Gast@Krammer
Password: GastKrammer - Room card
- You will receive your room key from us in the form of a card (we can issue a second card if required). Please always take your room card with you to lock the front door, the entrance door to the apartment and, above all, the electricity in the apartment.
A fee of € 10 is payable if the card is lost - we ask for your understanding. - Smoking
- Our house is a non-smoking house - this applies in all areas of the house. Please smoke only on the balcony or in front of the house.
- Road/ski boots
- We kindly ask you to leave your street shoes in the checkroom and to wear slippers in the living rooms.
It is not permitted to enter the house with ski boots. These are to be left in the ski room. - Ski/bicycle room
- Skis, ski boots, toboggans, bicycles etc. must be stored in the ski/bike room.
- Pets
- Pets are not allowed in our house.
- Parking
- Our guests park directly at the house. A large parking lot is available free of charge.
- Waste / garbage
- In Austria, waste is separated. It is divided into paper, plastic, cans/aluminum, glass (colored glass/white glass), organic waste and residual waste. You will find disposal facilities outside.
- House rules
- We ask you to read the house rules and to observe them
to the house rules of villa4you
- We kindly ask our guests to treat the keyholder and/or owner with respect and to accept his or her rules.
- The maximum number of persons stated in the travel documents may not be exceeded. The keyholder has the right to refuse additional guests access to the rental property or to charge additional costs for their stay.
- The additional costs - if stated on the voucher - such as tourist tax, cleaning costs, bed linen or deposit to be paid on arrival on site.
- Please do not move any furniture. This can lead to unnecessary damage and wear to the furniture and flooring. The manager may charge you additional costs if the furniture has to be moved back or if damage is caused as a result.
- Do not open any rooms or cupboards that are locked with a key and are used for private purposes.
- Do not throw anything down the toilet, bathtub, sink or other drains (no tampons, sanitary towels, diapers, panty liners). You must also not flush any environmentally harmful cleaning agents such as chlorine etc., grease and food waste down the drains or toilets. This causes serious blockages!
- Any form of overflow in the bathroom will cause damage to the furnishings and the floor. The guest is liable for all damage. Repair costs will be charged to the guest, even if they are incurred after departure.
- Always use bed linen on the beds. If you do not do this, you may be charged the cleaning costs for the pillows, blankets and mattresses.
- Hot pots cannot be placed directly on the sink or table. Always use a trivet for this purpose.
- Unless otherwise stated, smoking is prohibited in this apartment. Smoking is permitted outside (balcony, garden). Violation of this regulation may result in a fine.
- Pets are not allowed!
- Respect the garden, do not pick flowers and do not touch the trees and plants. Do not light fires! Avoid driving your car across the lawn or through the garden. It is strictly forbidden to erect tents.
- Make sure that you do not disturb others. Follow the rule of respecting the peace and quiet of local residents after 10 p.m.
- We care about the environment and therefore take (household) waste separation seriously. Residual waste must be disposed of in sealed garbage bags in the garbage containers provided. It is strictly forbidden to leave full bin bags on the balcony or terrace. Glass, plastic, metal and paper must - if possible - be separated from other types of waste and disposed of in the designated waste containers (if available). Please place the garbage bags in the designated area before the specified time.
- Every guest must use water, electricity, heating oil and gas responsibly. Stoves, ovens, lights, televisions etc. must be switched off before leaving your vacation home. Excessive electricity consumption will be charged to you on departure.
- Report any shortcomings immediately on arrival and inform the manager within 24 hours so that you cannot be held liable at the end of your stay. Report any damage caused during your stay and before you leave so that the manager can put the house in order for the next guests.
- You must address any complaints to the manager immediately (within 24 hours at the latest) after the defect occurs. If the defect has not been satisfactorily rectified by the manager within 24 hours of notification, you must contact us within 48 hours at the latest. We will then take care of you. You will also find our telephone number on your voucher.
- If, after consultation with the owner/manager on site, a defect cannot be rectified to the tenant's satisfaction, the tenant may submit a complaint to us in writing within 30 days of return. We will then process the complaint and, if the complaint is justified, look for an appropriate solution.
- Please note the following before your departure:
- Leave the apartment in good condition (swept clean) by the specified check-out time at the latest.
- Oven and microwave are clean and switched off.
- The fridge is empty and contains no leftover food or drink.
- The dishwasher is empty and clean. The dishes are clean in the cupboards.
- Garbage bags are to be disposed of in the designated garbage containers.
- All the lights are switched off and the windows are closed.
- All taps are turned off.
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